Question

"When and how will we get positive affirmation (not "check back and see") that the issue causing 8960_hold rejections is resolved? Very disappointed in handling of this!

Forum|Forum|7 years ago
June 5, 2019
1 reply
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Received 8960_hold rejection, no additional information. After searching, since turbotax did not feel the need to clearly identify information with the error message, found indication that issue would be fixed on 3/28 and to check back. Well, it's 3/28 and there is no indication that it has or has not been resolved. Not looking to get into an endless loop of submitting tax return and having it rejected. Would like clear affirmation when this is resolved as well as some additional information as to what the issue was and how it impacted returns.

Very disappointed in turbotaxes handling of this situation. Been using turbotax for years and never had problems, but this will give cause for a rethink if turbotax does not change course on handling of this error to be more transparent in the issue and how to resolve.

TurboTax Deluxe Online

S

samuelneedleman

the problem was with the program, not your return. on march 28th, the glitch was fixed, and about 8 am, i resubmitted my returns unchanged, and they were promptly accepted. just resubmit your returns!!

by the way, it took me a while to figure this out, and I do think that this incident, among other things, speaks poorly for Turbotax. I for one, will use an accountant next year.