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E
enterpriser1701
February 5, 2022
Question

When filing, I cannot continue until I add my email. It returns me to the My Info section, but there is no place to enter my email address. Where do I enter my email?

  • February 5, 2022
  • 2 replies
  • 0 views
I cannot find where I need to add my address in the My Info section as instructed when I click Start on Step One to File.  I am not able to continue until I enter my email, so I am stuck here.

2 replies

VolvoGirl
VolvoGirl
Employee
February 5, 2022

Is it this email error?

Why am I being asked for my email before I can checkout?

    M
    mm236567
    February 5, 2022

    What if these steps don't work?

    VolvoGirl
    VolvoGirl
    Employee
    February 5, 2022

    Then call in

    What is the Turbo Tax Phone number

    https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

    K
    KimFlemHTX
    February 24, 2022

    Cs must verify email address as instructions stated.

    J
    JulieS
    February 24, 2022

    You can change/ enter your email from the Tax Home page. 

    Select Tax Home on the left.

    Scroll down to User account, expand the section.

    Select Change user ID, email or password. 

    On the Intuit page, log in again, if prompted.

    Highlight Sign in & Security on the left.

    Enter and verify your email here.

    **Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
      H
      htothek
      February 27, 2022

      Make sure you verify your email address. 

      That is the issue! 

       

      Once you do that you will be able to complete your filing!

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