Question

When filling my tax return did use a turbo tax desktop product?

Forum|Forum|2 years ago
May 10, 2024
2 replies
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TurboTax Deluxe Online

DoninGA

Employee

Sorry, could you rephrase your question?

Not sure what you mean "When filling my tax return did use a turbo tax desktop product?"

VolvoGirl

Employee

Did you buy the Desktop program but ended up in the Online version by accident? And getting charged for Online? We can help you fix that. Did you already file?

X

xmasbaby0

Employee

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

If you purchased the CD/download and used online by mistake, you need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**