Skip to main content
February 21, 2021
Question

When I am in the "To File, Please enter your registration information screen," The blue "Register" button is not working. What do I need to do?

  • February 21, 2021
  • 1 reply
  • 0 views
No text available

1 reply

EbonyL122824
February 26, 2021

You may have to log out of the program, clear your cache and cookies, and log back in. Please see the TurboTax FAQ here for instructions on clearing your cache. See here for instructions on clearing your cookies. You may also try using another browser or using the phone app here if the above does not work. If none of these resolve the issue, contact customer support here for further assistance.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"