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June 5, 2019
Question

When i attempt to download the 2018 software, it keeps getting hung up on 27%. Error code 1921.

  • June 5, 2019
  • 1 reply
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1 reply

June 5, 2019

This is usually due to lack of available memory in your computer. Try shutting down your computer and restarting after about 20 seconds. This will clear your available memory. Also, make sure that all programs but TurboTax are closed when you download. I had this issue previously and this resolved the issue. Hope it helps.