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June 3, 2019
Question

When I go to access my docs, it says I can't until I pay for TurboTax Live Basic, but I have TurboTax Live Basic. What should I do?

  • June 3, 2019
  • 1 reply
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1 reply

Employee
June 3, 2019

You can start turbotax products for free, but you must pay for them before you can file your return. Have you Paid for Live Basic yet? If not you need to do so.