Question

When logging into my account it is saying "Welcome Sean"....Sean is my ex husband...divorced in 2018...why is it showing this?

Forum|Forum|5 years ago
January 13, 2021
1 reply
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TurboTax Live Premier Online

Employee

You must be in the wrong account. Did you establish your own account after you divorced? You need your own account and use ID -- do not try to use an account that was used for past joint returns.

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-online/00/25596

You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**