Solved
Where are the "tax tools"? I need to "clear and start over"? They do not appear on the left of the screen when I sign into my turbo tax account ??
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If you don't see the Tax Tool menu from TurboTax Online, open any section of your return. For example open your W-2 Section as if you were to edit it, and then look again for this menu. See Images below for reference
- Does your Screen look like the one on the bottom? (No left menu panel)
- Open any Section and click on the Pen Icon as if you were going to edit it
- The left menu panel will pop up
Click on the link below for instructions on how to clear and start over. Choose whether you are using the Online or Desktop version.
How do I clear and start over?
** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
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