Where do I enter my license code on this God forsaken website? The jacket state to go to install turbo tax but there is nowhere to enter anything...

Forum|Forum|1 year ago
February 20, 2025
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mesquitebean

Employee

@ jolenejones asked: "Where do I enter my license code on this God forsaken website? The jacket state to go to install turbo tax but there is nowhere to enter anything..."

The license code for desktop software is not entered on a website; it's entered inside the TurboTax installation program when you run the software. Did you buy a desktop TurboTax product, and if so, have you downloaded and installed it? If so, the license code is entered during the installation of the software. During that process the installer will ask you to sign into your online Intuit Account through the TurboTax software, and then it will ask you to enter the license code to activate the product. See if this FAQ helps any:

FAQ: How do I get started with TurboTax Desktop?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US

Also see the Addendum I left you below just to be sure you didn't use Online TurboTax by mistake instead of your desktop product.

mesquitebean

Employee

@jolenejones

ADDENDUM:

If the above doesn't explain your situation, then here's another possibility that happens to some users. Did you mistakenly prepare a return on the Online TurboTax website by mistake instead of using your desktop software you purchased a license for? If so, you cannot use the license code to pay for an Online return. If that's your situation, we can tell you how to switch to the desktop product you purchased.

jolenejonesAuthor

I’m sorry how could I mistakenly complete a return? I can’t even get the code entered on the website that your purchased product told me to go to. I can’t even get past signing in. There’s no place to enter the code to even start the process on the site I was directed to which only wants me to purchase a product that I have already purchased. Of course I haven’t completed a return. I can’t even do step one. There’s no place on this site to do so why does your product packaging direct me to do so? This is ridiculous.

jolenejonesAuthor

The website says to select my product, but I’ve already purchased my product. I purchased it at Costco and I have a code and it tells me to go to this website that you also directed me to, but there’s no drop-down to select a pre- purchased product only options to purchase a product. Therefore your instructions do not work.

mesquitebean

Employee

@ jolenejones wrote:
The website says to select my product, but I’ve already purchased my product. I purchased it at Costco and I have a code and it tells me to go to this website that you also directed me to, but there’s no drop-down to select a pre- purchased product only options to purchase a product. Therefore your instructions do not work.

I got mine from Costco, too.

I know that product page is confusing. You should be seeing images of a lot of TurboTax product covers. It means to select (not purchase) the product that you have already purchased in order to get the installation file. i.e., "select" it for download. It's strictly a product download page. Click on the image for your particular product (not a dropdown menu).

You don't have to purchase anything there, but you have to select the proper product edition. As you'll see as you proceed after selecting the same proper product edition that you purchased at Costco, then on the next screen choose Windows or Mac download. Then you download the installation file. When you launch the downloaded installation file to install the software, one of the screens will ultimately ask for the license code during activation near the end of installation.

NOTE: The Addendum I mentioned above was a "just in case" scenario in case a user had mistakenly prepared an Online return then tried to pay for it using their desktop license, which happens occasionally to some people. I realize it does NOT apply in your case. So please just disregard that part of my earlier comments since it does not pertain to you.

licensecode

So, I followed the instructions on the Intuit card - Step 1: Go to InstallTurboTax.com. Step 2: Select the product you purchased to begin your download. Step 3: Choose your operating system. Step 4: Launch TurboTax. Step 5: Follow the steps to install and activate your software - you will need your license.

Problem - It doesn't go to Step 5. It goes directly into the Tax Return File to enter your tax return information. Then at the end it asks for payment with a credit card.

What did I miss?????