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May 17, 2021
Question

Where do I go to enter my license code that I purchased?

  • May 17, 2021
  • 1 reply
  • 0 views
I have my licenses code, but I havent gotten to the place where I can enter it so I dont ohave to pay a second time?

1 reply

DoninGA
Employee
May 17, 2021

The license code is only used with the TurboTax desktop editions which you should have installed on your personal computer.

The desktop and online editions are separate programs with different prices.

If you continue to use the online edition then request a refund for the desktop edition you purchased.

 

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/