Employee

Question

Where is my 2019 Turbo Tax program?

Forum|Forum|6 years ago
September 25, 2019
3 replies
0 views

I received a suspicious email asking me to update my credit card; Did Turbo Tax send it?

TurboTax Deluxe Online

Employee

The advantage plan renew in early November and is shipped out by the end of November ... right now emails reminders are sent to users so they can review their account info and update it if needed.

To update your TurboTax Advantage account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-information-in-my-turbotax-.. .

Employee

Yes if you have an Advantage Account. They are getting ready to charge the credit card to send the program. They don't charge and send the next year program until November.

How to update Advantage

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-update-or-confirm-the-info-in-my-turbotax-advantage-account/00/25883

djaon3232Author

Employee

What is an Advantage Account?

Employee

That is the automatic renew plan where they send you the program each November as soon as it comes out.

What is the advantage of Turbo Tax Advantage

https://ttlc.intuit.com/community/choosing-a-product/help/what-s-the-advantage-of-turbotax-advantage

I have not received my program. When will I receive it?

Employee

@Dexil wrote:

I have not received my program. When will I receive it?

If you are an Advantage subscriber then see this TurboTax support FAQ for your order - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-advantage-order/01/25985

Or use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

Or contact TurboTax support for the status of your order.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax