Question

Where is the search box in the Windows desktop? (Or, better still, where is the IP pin data entry point.)

Forum|Forum|1 year ago
March 26, 2025
3 replies
0 views

https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/add-remove-6-digit-ip-pin/L1cz7f2zQ_US_en_US says -

TurboTax Desktop: Search for IP pin (don't forget the space) and select the Jump to link.

Ah, but where is the search box? I found a hidden search button that linked to the Digital Assistant, which is pretty worthless. But where is the search box for the app??

Alternatively, please tell me where the IP pin entry screen is in the Topic List.

TurboTax Home & Biz Windows

VolvoGirl

Employee

When you click on SEARCH in the upper right you either get the Turbo Tax Digital Assistant or the Turbo Tax Help box depending if you are signed in. I have gotten the Jump to links using both ways. In the Desktop program you can sign in or sign out of your account under FILE on the top menu.

If you are signed in it will say Signed in as [name] under File. SEARCH will open the Digital Assistant like a chat box. Go to the bottom and type your search then click the send arrow on the right side.

If you are signed out, it will say Sign in under File. The SEARCH box will ask you to sign in. If you get a window asking you to sign in, don't sign in. Click the X in the top right corner to get rid of the sign in window. Then you will have the Search box where you enter your search at the top of the box.

To enter the 6 digit IP Pin in Home& Business

click on Personal then Other Tax Situations,
Then on Other Return Info - Identity protection pin Start

I have H&B too so I can make you screen shots.

R

Rich BelmontAuthor

Oops, I didn't see this post until now. Thank you for this one as well.

Unfortunately, my desktop version doesn't have a SEARCH button. Instead, it's "►►". Very odd.

And, as I note in my first reply post (below), when I found search and opened it I didn't know that there was a "Type or ask something" box below the bottom of my screen.

R

Rich BelmontAuthor

The immediately previous post relates to VolvoGirl's first post.

VolvoGirl

Employee

OK I made you a screen shot showing the Jump To link

R

Rich BelmontAuthor

First of all, thank you very much for both posts!!

Secondly, if you have a way to contact Intuit and suggest improvements, please pass along these two proposals:

A. Don't hide search behind a tiny button labeled "►►"

B. Don't put the "Type or ask something" box at the bottom of the "TurboTax Help" popup. I suggest this because TurboTax Help opened up so big on my screen that the "Type or ask something" box was below the visible part of my screen. I had no idea it was there until I saw your graphic and started looking for it.

VolvoGirl

Employee

Also made screen shot of the Topic List