Where is the supposed live help? I have tried to access it but it just keeps posting to the community - that's not CPA help?

You appear to be using Live Deluxe.   That Live feature is available during business hours.  Support opens at 5AM-9PM Pacific (8AM-12 Midnight Eastern). The FAQs below will tell you how to use your feature.

If it keeps bringing you to this forum, then wait until they are open to schedule your call.

 The Live portion of your product allows you to contact an expert for Live tax help and return preparation help from a CPA/EA tax pro.   It also includes a final review of your return, which they sign.

Live Deluxe is currently 119.99 for a Federal return and 44.99 for a state return.   If you choose to pay the fees out of the Federal refund, there is an additional 39.99 service fee (44.99 for California filers.)