Question

Where's my refund

Forum|Forum|6 years ago
June 3, 2020
1 reply
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So I filed my 2017 taxes last year (2019) and I never received my refund on my "Intuit TurboTax debit visa" card. How do I figure out where my money went?

Not A Product Question

DoninGA

Employee

Only the IRS can give you the status of the federal tax refund for 2017 and what bank routing number it was sent to.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.