Question

Who is TPG, and why is my Federal Return payout so much lower than expected?

Forum|Forum|4 years ago
March 11, 2022
11 replies
0 views

Is Turbotax aware of the issue and are they doing anything to fix it?

TurboTax Self Employed Online

E

ee-ea

Employee

See this info

Topic No. 203 Reduced Refund | Internal Revenue Service

Why is my direct-deposited refund or check lower than the amount in TurboTax?

Why is My Tax Refund Not What I Expected

The third Economic Impact Payment of $1400 per person was sent out in March of 2021. The IRS may be saying you got it and are asking for it again on you return.

A

Azsugat

Why are you taking another 1400 from me. I paid that back already and I need my money. Why did you take it and when am I getting it back

C

Cynthiad66

I assume you mean that your tax refund was short $1,400.00. Once your return has been accepted by the IRS, TurboTax is no longer involved in processing your refund. All refunds are issued by the IRS or States.

Privacy Laws protect your privacy by not allowing IRS to share your information with TurboTax. You will need to contact the IRS to determine the difference in your refund. However, if you wait a few weeks they will provide written notification of the adjustment. You will be provided contact information for the IRS at that time.

Please make all future refund inquires to the IRS.

@Azsugat

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M

mesquitebean

Employee

@ jmann1115 asked: "Who is TPG...?"

TPG (or SBTPG) is Santa Barbara Tax Products Group, which is an intermediary company that initially receives one's Federal refund if one chose to pay any TurboTax fees out of a Federal refund.

If you used that payment method to pay TurboTax fees, the IRS first sends the Federal refund to an intemediary bank where the fees are subtracted. Then that bank sends the rest of your funds to your bank account (or card) in a second direct deposit. SBTPG (aka TPG) is the company that administers that process. There is a 39.99 service fee when using that payment method (44.99 for California filers.)

If you paid TurboTax fees by that method, you can lookup your refund at SBTPG's website using their tool. It should show you how much they received from the IRS, and how much they took out for fees.

To log in, choose the "For taxpayers" portal at:
https://www.sbtpg.com/

If the IRS lowered your refund, they should send you a letter in about 3 weeks or so explaining why, and itshould include steps you can take if you disagree with them.

If you have a state refund, it comes separately and does not go through SBTPG.

6

6154792164

I was supposed to get approximately $3900.00 but instead received approximately $1100.00.

Why is this?

VolvoGirl

Employee

Did you have 2800 on 1040 line 30 for the Recovery Rebate Credit for the 3rd Stimulus? Did you already get the 3rd Stimulus (1,400 per person) they sent out last year starting in March 2021? You each should also get IRS letter 6475 for half saying what they sent you. Line 30 is only if you didn't get the full amount or qualify for more.

If you claimed a missing stimulus payment on your return but the IRS took it off you have to ask the IRS. They think they already sent it to you. Maybe it went to an account you don't remember. Or you got a check or a card. It was probably easy to miss the debit card in the mail and think it was junk mail. They have to put a trace on it.

Double check your bank accounts and check your IRS account (both accounts if married) to see how much the IRS sent you.
https://www.irs.gov/payments/your-online-account

C

Chino581

I would like to know why my refund was less than what it shows on the irs website. I was charged a extra $101.42 dollar after I was charged by turbo Tax. I would like to know if I would getting the money sent to my account. Please let me know i was never told of any other fees.

S

SweetieJean

Employee

It could be this: TPG charges an extra fee (plus state tax as applicable) if its attempt to direct deposit the balance of your refund is declined by your bank, and they then have to mail you a check. This was disclosed when you signed up for Pay with Refund. Please contact TPG for more details.

X

Xavierdeed

I need verification that my payment came from a tax refund

T

Tomonia

I have not got my refund for IRS I need to know what's going on with it

X

xmasbaby0

Employee

@Tomonia

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

OR——if you filed by mail, expect a long wait. It is taking the very backlogged IRS six to nine months to process mailed returns. Until a human opens your envelope and enters the data into the system, nothing will even show up on the refund site, so you will have to be very patient.

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

S

Stuls777

Okay so

I believe the unexpected much lower amount deposit is actually a loan of a portion of your refund..So you can have some money right away..It says "early pay day" so ....I believe we will see the rest of the refund in a few days.. It better be because mine is $9,000 short...

S

Stuls777

So I believe your deposit was your advanced loan from TurboTax or credit karma.. it's a portion of your federal tax refund.. and yes there's a fee you already agreed to pay.. so you should get the rest of your refund soon

J

jenson4267

Who is TPG and why is my federal return less than you told me it was

CatinaT1

TPG (or SBTPG) is Santa Barbara Tax Products Group, which is an intermediary company that initially receives one's Federal refund if one chose to pay any TurboTax fees out of a Federal refund.

The IRS and State Governments have the ability to offset a refund to pay for certain past due debts.  You generally will receive a letter stating what the offset was for.  

The IRS provides a toll-free number, (800) 304-3107, to call for information about tax offsets.

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K

Kerriev

I did not authorize TPG to take money from my federal return

X

xmasbaby0

Employee

@Kerriev If you chose to pay your TurboTax fees from your federal refund, you certainly did agree to allow the third party bank to be paid its fee of $39.99 (or $44.99 in CA) for "refund processing." Perhaps you did not read the information carefully enough to realize there would be a fee for refund processing, but the information about that was on the screen and you had to agree to it. To avoid "refund processing" fees in the future, pay your software fees upfront before you file, using a credit or debit card.

When you choose "refund processing" TurboTax gets its fees when the IRS releases your refund. Your refund goes to the third party bank. The bank takes out your fees and then that bank sends the rest of the refund to you.

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

C

clnia

I did not get my full refund that I should of. I don't understand. This is a total rip off.

JohnB5677

Once TurboTax releases the tax return to the IRS, it is totally in their hands.

"The Department of Treasury's Bureau of the Fiscal Service (BFS) issues IRS tax refunds.

Through the Treasury Offset Program (TOP) program, (BFS) may reduce your refund (overpayment) and offset it to pay:

Past due Federal taxes
Past-due child support;
Federal agency nontax debts;
State income tax obligations; or
Certain unemployment compensation debts owed to a state (generally, these are debts for
- compensation paid due to fraud, or
- contributions owing to a state fund that weren't paid)."
Please see the original IRS article Reduced refund

You can check the status of your tax return. You will need: