Try clearing your browser's cache and/or deleting cookies. If you continue to receive the error, try logging into your TurboTax account using a different browser.

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Lukesteel00

I've cleared everything and restarted my device and then cleared everything. I'm still getting this message.

JeanneLO

Employee

If you are receiving this message on a device please make sure you are using the most recent version of the mobile app.

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dwlucas78

I'm getting the same error, I have tried IE, Chrome, Firefox, three different computers. It seems like an error on Turbotax side.

Coloradomom

Same issue. Talked to them twice. They say it's my internet connection (which is fine), my browser (cleared history and cache) maybe my credit card (confirmed with the bank it's not) - they wanted me to try a different credit card (same error) or give me the number to their collections department. When I asked if there was a problem with my account and they said no, but maybe collections had some ideas. I asked for a supervisor, was placed on hold and got a message saying it would be a 45-50 minute wait. I'm really over TurboTax.

The error is on their end and they don't have the answer. And they really don't care.

CatinaT1

The billing address on your credit card and the mailing address on your tax return have to match or you will get an error for paying with a credit card.

If they are not the same then change your mailing address to your billing address. Click on My Info on the left side of the screen. Edit you mailing address and Continue. Go back to the File section to make your payment.

After the payment has been approved, go back to My Info and change the address back to the original.

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phaniranjan

Only this worked, one needs to make sure the billing address of credit card same as the mailing address of turbo tax filing.
Thank you CatinaT1.

you saved this year filing by not missing end date with correct suggestion for payment issues

willlu98

I need to download the software for Mac version this year, already bought the license. I am having the same issue, tried all the suggestions from this thread, called the support center, none of this worked. This is crazy.

I am deciding to give up.

Question: If I move on to fill the tax online, once I finish, can I provide my license key from the online form, or I need to call the support center (hotline) to have my fee waived by providing the license key over the phone?

I am not sure but would appreciate the confirmation, since I don't want to waste all my time by sticking to the online form, but end up not being able to waive the costs I already paid.

By the way, your hotline agent doesn't have good attitude, acted like a machine without empathy, hanged off my phone without even confirming all is good. If you guys want to continue to win, start with those agents who represent your brand image..

parkeralthea

I had this issue with the online version and it plagued me for 1 year at least. No solution at all, it is ridiculous. I got in trouble for months because I was late, I just could not find a solution at all and could not do my taxes because of it. I wasted so much time, unbelievable. Finally I could print the PDF after the software support for that year expired, and I just mailed it.

The next year I could download the software after I paid for it, and then print the PDF and send by post - again no online submission worked at all. So if this helps at all, try the downloadable version (where you pay before wasting your time) and then print the PDF and send it.

That said, this company is horrible. They do not even read these messages and do not bother fixing problems with payments, for years! You would think this would be in their best interest, but no?

es233720

Cx was getting a "oops I got a snag" message. Went through review with cx and had to remove schedule E from Federal. Cx tried to pay by cc, but Still got the snag message. We went with a different payment option and entered bank information. It went through.

Bluedog18

I had the error about hitting a snag when I was trying to pay with my cc. I found that my cc had my middle initial on it, which I entered in the cc info when paying, but my information that I entered when setting up my turbo tax account, I did not enter my middle name. Once I went back and updated my info to include my middle name, my cc info was accepted and I was able to proceed. Hope this helps!

SForrestLO

Thank you @Bluedog18

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viperguynaz

This error is happening when filing: going from File >> Review Order - Start >> Nice job! You’re ready to file for $0. - Continue >>

There are three errors that occur on all browsers and the web app:

2722.8716aa6095f5981ac8ee0ab658e2.js:2 POST https://us-west-2.turbotaxonline.intuit.com/cgcs/v2/carts/billing-info?taxYear=2022&catalog=TTO 400
appf-intuit-logging.8dfe7a50b98ec22e3975.js:1 SERVICE ERROR - post {msgProps: {…}, appProps: {…}, context: {…}, queued: false, flushLogsImmediately: false, …}
billingInfo call failed {msgProps: {…}, appProps: {…}, context: {…}, queued: false, flushLogsImmediately: false, …}

The 1st error is the issue: the payload that is posted contains "paymentMethod: null" - all other values are correct, this causes the subsequent errors and failures.

This is the free version, with no add-ons.

HeatherPLO

Please try the following steps which may help clear the loop you are experiencing:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

Clear Cache

Delete Cookies

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viperguynaz

@HeatherPLO - Thanks for a useless response that has been repeated multiple times in this thread and has not solved anyone's issue with this error. Try reading the issue first.

lynnric27

Just had this issue with my customer, "Whoops we hit a snag loading your data" when he was trying to pay for Turbotax with his credit card. This error turned out to be due to a non-US address being in the return. In my customer's case the credit card (cc) address was US, but the address in My Info was not.

We resolved the issue by changing the address that was not a US address in the My Info section to the same US address that was on the CC, JUST UNTIL the payment was processed. The then customer went back and changed the My Info address back to the non-US address, after his payment was successfully processed. Hope this helps somebody.