Question

Why am I being charged to file a state return after I purchased turbotax deluxe?

Forum|Forum|7 years ago
June 1, 2019
4 replies
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TurboTax Deluxe Windows

You can efile your federal for free but you have to pay to efile your state tax. That is why it is prompting you to pay for it.

J

jmhsrv

This is BS - the Deluxe version of TT clearly states FREE STATE FILING

R

RudyValley

I have the same question. I specifically purchased the TurboTax Deluxe with State Return included (one State).

I am now trying to E-File my Federal and State returns, and it is wanting to charge me $20 for the State Return to be E-Filed. Something is wrong.

A

abitsheepish

This is complete BS. Paying for Deluxe is entirely a scam and I will never be purchasing it again. Turbo tried to charge me an extra $20 to eFile with my state when I can eFile with my state FOR FREE. Just complete lies. I've enjoyed using TurboTax over the years, but I think I've about had it with all these hidden fees. Say goodbye to my future monies.

X

xmasbaby0

Employee

@abitsheepish

STATE E-FILE FEE FOR CD/DWNLOAD

Lots of people misunderstand this. When you buy the CD/download with a state return included --- it includes the software to PREPARE the returns of the specific state of your choosing. There is always---always---an extra fee to e-file the state return. Before March 1 that state e-file fee is $20; after March 1 it increases to $25. You can avoid the state e-file fee if you print and mail the state instead. Then you just need to pay for a stamp.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

D

DGT2

Agree, this is a scam. I do not efile but it is my only choice. Probably go with different software next year. Been with TurboTax for years but now they being deceitful. Time to move on.

X

xmasbaby0

Employee

@DGT2

Use this IRS site for other ways to file for free. There are 8 free software versions available from the IRS Free File site

https://apps.irs.gov/app/freeFile/

Or—if you live in certain states you may be eligible to use the new IRS Direct File

( AZ, CA, FL, MA, NH, NV, NY, SD, TN, TX, WA, WY )

https://directfile.irs.gov/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

D

DGT2

Well, got mine to work..

I purchased the Deluxe TurboTax from Amazon with Federal and State

I purchased, downloaded, unzipped, installed, etc. but when launched it acted like a previous version, I had purchased that did not include State.

Well, I found that when TurboTax starts it selects the license already installed. The old non-State version in my case. Note: both were 2023 versions.

To correct I did the following.

I went to the Amazon link (“Your Games and Software Library”) where I previously downloaded the new TurboTax and copied down the new “License Key” for the latest purchase/download that include State.

Then I started TurboTax.

After it started I selected the “Online” tab and then selected “View Installed Updates” to make sure the State was included in the “Update Currently Installed” box. Then selected “Close”.

I then selected the “Help” tab and scrolled down to “Switch Product” and selected “Activate New Product”

TurboTax will say it needs to restart. Click OK. TurboTax will close.

Mine did not restart so I restarted TurboTax myself.

Once it started a box opened showing my old License Key also had an option “Add another code”.

I clicked that option: “Add another code” and typed in the new License Code copied down from the latest purchase.

Then it started up with the ability to work on the State w/o asking for an additional purchase.

VolvoGirl

Employee

@DGT2 Thanks for posting how to activate another License. You could have just bought the state program inside your first program instead of buying a whole new version. Were you able to get a refund for the first one?

And you do realize that there is a separate $25 fee at the end if you want to efile state? Or you can print and mail state for free.