Question

Why am I charged before I finish and file? I thought the charge can only go through if I finish and file. Turbo Tax has not provided the service yet.

Forum|Forum|4 years ago
March 9, 2022
1 reply
0 views

Your documentation states this: TurboTax Online is designed not to charge the customer until after they choose to file, I have not filed yet and I have a charge in my bank account. How can this be removed?

TurboTax Deluxe Online

DoninGA

Employee

Were you in the File section of the program on Step 1 and chose to pay the TurboTax account fees with a credit card? If so, did you complete the credit card information and continued in the program to Step 2? If you did then you paid for the TurboTax account fees.