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T
thug280417
February 22, 2023
Question

Why am I getting, 'Undefined' trying to efile? I've tried clearing the cache, and allowing all Cookies...

  • February 22, 2023
  • 1 reply
  • 0 views
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1 reply

T
TiffanyL
February 22, 2023

@thug280417 

 

May I ask what screen are you receiving this error on? Besides clearing cache and cookies, have you tried using another web browser?

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T
thug280417Author
February 24, 2023

Right after accepting the agreement’s to efile, it brings up citizenship, and I can’t go any further from there! I’ve tried from a phone, tablet, and laptop!! 🤷🏻‍♂

CassLO
CassLO
February 24, 2023

Please try the below troubleshooting if you are receiving a "undefined" error upon e-filing:

1. In the sidebar on the left select "Intuit Account"

2. Select Products & Billing

3. Select TurboTax (It will say Turbo Tax Online to the left

4. Select "Go To My TurboTax"

This should offset it and allow you to move freely through the features. 

"crawfordtay5 Level 1"

 

If you still need additional assistance, please reach out to our TurboTax Customer Service team: Contact Us 

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