Why am I paying? This is a free service.

The TurboTax online Free edition is only for very simple tax returns that do not require any additional forms or schedules beyond the Form 1040.  If you are entering tax data not supported by the Free online edition then you need to upgrade to the Deluxe edition or higher, which are paid editions.

Go to this TurboTax website for the online editions with the different price points - https://turbotax.intuit.com/personal-taxes/online/

However, you can use the TurboTax Free File program if you are eligible - https://freefile.intuit.com/

If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

• A maximum 2019 adjusted gross income (AGI) of $36,000; or
• You qualify for the Earned Income Tax Credit (EITC); or
• You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).