Why am i unable to get past PIN and DOB to efile for my deceased father. My own return efiled without issue.

Forum|Forum|1 year ago
March 9, 2025
1 reply
0 views

Previous responses offered clearing cache and browsing history but that did nothing and I am able to efile other returns, just not that one.

TurboTax Free Edition Online

DoninGA

Employee

Using the TurboTax online editions you can only complete and file one tax return per account and User ID. If you want to complete another tax return using the online editions you will need to create a new account with a new User ID.

donnkirschAuthor

That is incorrect. I purchase turbo tax premiere from Amazon every year and file 3 returns using the same account. My dad’s return was the first one I did and couldn’t not efile it. It is definitely a Turbo tax issue.

DoninGA

Employee

@donnkirsch Your post showed you are using the TurboTax Free Edition Online.

If you actually purchased the TurboTax desktop Premier edition for tax year 2024, then you should have installed the software on your personal computer and entered the license code during installation. Did you do this?

See this TurboTax support FAQ for installing the TurboTax desktop software with a license code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US