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February 10, 2020
Question

Why are y'all charging me and this is supposed to be free

  • February 10, 2020
  • 1 reply
  • 0 views
Supposed to be free Why are you charging me? $40? And then another $120. Just to tell him I Texas. Why are y'all trying to take half of my money just to file my taxes?

1 reply

VolvoGirl
Employee
February 10, 2020

It shows you are in Deluxe.  In the regular Turbo Tax Free Edition, information that you can enter is limited now.  Why do I have to upgrade from the Free Edition?

https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

 

To go back to the Free Edition you can try to clear and start over  https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

 

Or see if you qualify for the Free File program.  You can start it at a special website.  Click on the Orange button I Qualify, Let's get Started

https://freefile.intuit.com/

 

Did you do state return? State is an additional $40.

 

Deluxe is currently $40 (price usually goes up on March 1)

State is also a separate 40 in all versions above the Free Edition

If you select to have the fees deducted from your refund there is an EXTRA 39.99 Refund Processing Service charge (44.99 for California).

 

How to see your fees

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/00/26353

 

How to remove the Pay with Refund charge

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-pay-with-my-refund-fees-in-turbotax-online-and-change-my-payment-method/00/25880

 

For help with fees

https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051