Question

WHY CAN I NOT CONTACT ANYONE??? WHY IS THERE A "COMMUNITY"? WHY CAN I NOT ASK A * QUESTION TO A REP AND GET A * ANSWER ?????????????????????

Forum|Forum|5 years ago
June 17, 2020
2 replies
0 views

WHERE IS MY TAX RETURN. I FILED. I HAVE AN ORDER NUMBER. WHY CAN I NOT EMAIL A ***** REP AND GET A ***** RESPONSE???????????????????

TurboTax Online

macuser_22

Employee

This appears to be the only question that you have ever asked with that user name.

Are you asking about the tax return (1040 form) that you filed, or your tax *refund* - different things?

You can check the filing status of the return here:

https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

And the status of any refund here:

https://www.irs.gov/Refunds

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

A

acaciasalemAuthor

NO I CANNOT. THAT IS THE FRUSTRATION. IT SAYS WE HAVE NOT FILED WHEN CLEARLY WE HAVE AN ORDER NUMBER AND AND ORDER DATE. PLEASE READ THE **bleep**ING POST !!!!!!!!!!!

M

mesquitebean

Employee

@acaciasalem wrote:
NO I CANNOT. THAT IS THE FRUSTRATION. IT SAYS WE HAVE NOT FILED WHEN CLEARLY WE HAVE AN ORDER NUMBER AND AND ORDER DATE. PLEASE READ THE **bleep**ING POST !!!!!!!!!!!

You'll need to help people help you. No one here knows anything about your situation until we ferret that out. So we have to first ask you quite a few questions so we can learn what your situation is.

You wrote: "It says we have not filed...."

What is the "it???" "What" says you have not filed? We don't know what you are looking at. Are you referring to something you see in your Online TurboTax account when you log in? Or are you referring to the IRS "Where's My Refund" tool?

If you're referring to the IRS "Where's My Refund" tool, and if it can't find your refund info, we can tell you what to do about that scenario once we understand your situation.

If you're referring to something you see when you log into your Online TurboTax account, that is a different situation. If your Online account says you haven't filed, and if there is no evidence of a 2019 return in that account, and it acts like it wants you to start a new return, that implies that you may have multiple accounts without realizing it and signed into the wrong one. If that's your situation (no evidence of a 2019 return in your Online account), we can tell you how to look for multiple accounts.

Or is there evidence of the 2019 return you prepared in the Online account, but it says it hasn't yet been filed?

How did you file--did you efile, or did you choose to print and mail the return to the IRS? If you efiled, did you get an email that the return was transmitted, followed by a second email that it was accepted or rejected?

What do you see when you do this? Log in to your Online TurboTax account, and at the Tax Home is there a return status at the Tax Home? If so, which of these terms does it use--accepted, rejected, printed, started, ready to mail, or what? Or is there no evidence that a return was prepared in that account?

By the way, an order date and order number are not proof of filing. It's proof that you paid for your TurboTax product (or if a free product, completing the order process.) If efiling, after the order confirmation screen one has to still continue on through some more screens until the final screen and click on a button "Transmit Returns Now." When you answer all the questions above, we'll have a better idea about whether you did that or not.

We can tell you more about the IRS refund tool and what do with that, once you answer all the above questions.

C

Claydood

How do I start a new thread, there it literally no where in the community section that gives the option to ask a question. Searching on the topic shows zero results. Google is an option, but I get conflitcting answers.

K

KatrinaLO

Go to this TurboTax link Get Your Taxes Done. Click on the aquamarine button that reads, "Ask a Question." You will then be prompted to sign into your account and you can then ask any tax question you need assistance with and start a new thread.

@Claydood

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