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K
kimberlycloud201
February 5, 2023
Question

Why can I not get past the "Your Refund Info" step 2 stage at the end to file my federal and state?

  • February 5, 2023
  • 1 reply
  • 0 views
I have already selected my preferences for deposits of federal and state refunds (four times) but the system won't go to step 3 for me to actually file my return.

1 reply

K
KatrinaLO
February 5, 2023

Please log completely out of TurboTax, then try clearing out your browser's cache stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. Please see the TurboTax FAQ's on how to clear your cache here. To learn how to delete your cookies, please see the TurboTax FAQ here.

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