Skip to main content
January 21, 2020
Question

Why can’t I change the screen and go forward

  • January 21, 2020
  • 1 reply
  • 0 views
What do I do next

1 reply

Employee
January 22, 2020

If you are stuck on a screen in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. Also you may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 To clear your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

 

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"