Question

Why can't I copy/paste passwords into the import brokerage logon screen?

Forum|Forum|6 years ago
February 22, 2020
4 replies
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TurboTax Online

In order to copy/paste the password, you will need to ensure the password is actually showing such as Password123 not showing as ***********. When copying please use the Ctrl + C, and paste using Ctrl + V.

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R

rclmnAuthor

Still does not work. I'm using the downloaded (local) version, not the web version. It is fully updated.

I copied using cntrl-C and pasted using cntrl-V. To make sure there's not something funny with LastPass, I even tried copying/pasting to Notepad (password pasted correctly) and then copying again and cntrl-V pasting to TurboTax. ZILCH

Please advise.

BrandiLO

Employee

Does the password enter at all? If it does but it's greyed out then you can try backspacing the last character of the password and then retyping the last character. If it's not pasting any of the password, then you will need to manually type the password.

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H

HeatherPLO

@dsmith5010

It is for security purposes that specific sites do not allow you to copy and paste your password and user name. Please try typing your password in and it should allow you to proceed.

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S

strongarm_1

@HeatherPLO
Sorry, but this reduces security. I don't know my password. I haven't known my password for YEARS.

I know the password for my password manager and then I have a unique incredible complex long password to long into my various financial websites.

NONE of them block my password manager from allowing me to copy passwords in. This is might be a reason given but it is not valid.
If the site doesn't block paste on web it shouldn't block on turbotax.

COPY out is another story, that can not be allowed. PASTE is a good thing.

I literally can't type the password. It is too long, to many random characters...

As an example...

57*nAi96MlkdeAnp!SxcA%zpM5^qQSyUY8#3en*ZdsSOR
Not a password but one of the same length I use on one of my websites.

I figure there is zero chance I will able to type this in and nor do I want to even try.

Note: This SAME website is stored in Quicken and I was able to paste in there. (I know you don't support Quicken anymore).

L

likes2travel

I agree 100%! Even my password into TurboTax is like yours - 32 random characters.

D

Dleannah

I have the exact same problem. I am beyond frustrated with it. I can't tell if I typed it right or not. I use Lastpass too and this is MORE than annoying. It makes the product darn near unusable! I use it to import all kinds of stuff and it makes the product VERY HARD to use!

FIX IT!