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April 7, 2025
Question

Why can't i get past the payment screen. I don't owe anything . Payment errorWhoops! We hit a snag loading your data. Please try again.

  • April 7, 2025
  • 1 reply
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1 reply

CatinaT1
April 7, 2025

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

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