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J
jim-susete
January 8, 2020
Question

Why can't I get past the screen where I select product I used last year?

  • January 8, 2020
  • 1 reply
  • 0 views
right after I log in, I'm asked to select Self-Employed - $75 (used last year) or Self-Employed - $155.  Select $75 and screen is frozen - select $155 and I get next screen...

1 reply

DoninGA
DoninGA
Employee
January 8, 2020

You may not be on a valid TurboTax/Intuit website.  The Self-Employed online edition is currently $90 and the Self-Employed Live edition is $170 - https://turbotax.intuit.com/personal-taxes/online/

 

If you are using the correct website then close the window.  Clear cache and cookies on your web browser.  Access the TurboTax website again.  If the problem persists change your web browser.

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