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April 14, 2025
Question

Why can’t I move on from the federal section when I’ve answered everything?

  • April 14, 2025
  • 1 reply
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    1 reply

    April 14, 2025

    Try closing TurboTax, and then clear your cache and cookies.

     

    A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

     

    Here are the official instructions for the most popular browsers:

    Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

     

    TurboTax FAQ: How to clear your cache 

    TurboTax FAQ: How do I delete cookies?

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