Skip to main content
January 23, 2021
Question

Why can’t the transmission go through?

  • January 23, 2021
  • 1 reply
  • 0 views
Electronic Filing system is having difficulty recognizing data in the return

1 reply

January 23, 2021

Please log completely out of TurboTax, then try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. 
Please see the following TurboTax FAQ's to assist with this:
    • How to clear your cache 
    • How do I delete cookies?
If that does not resolve the issue,  please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"