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April 26, 2021
Question

Why can't turbotax find my 2019 TURBOTAX, paid for filing??

  • April 26, 2021
  • 1 reply
  • 0 views
Why can't I talk to a real person?

1 reply

DawnC
Employee
April 26, 2021

If you used TurboTax Online, you need to log into the same account you used last year when you filed.    Once you find the account you used, sign into that account and you can find information on your previous returns from the Tax Home page.    Scroll down to the bottom and you will find the status of previous returns that account was used to file.     If you used the desktop software, the returns will be save to your own computer.  

 

Here's how to view a list of your Intuit accounts:

  1. First, sign out of your account (otherwise, you'll be thrown into a loop in step 2).
  2. Go to our Let's get you signed in page.
  3. Enter your email address, phone number, or user ID.
  4. We'll send a code to either your email address or your phone. Enter the code we've sent you.
  5. We'll show you a list of your accounts. Select the one you want to sign in to.

If you have multiple TurboTax accounts, pick one and stick with it when you do future tax returns. That way we can automatically transfer your tax info over year after year. It also makes accessing your prior-year returns much easier.

 

How do I check my e-file status?

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