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January 21, 2021
Question

Why cant I upload a PDF version of my W2? The status on the screen stays at 'Scanning for viruses' and never proceeds. Is it a bug or something wrong with my w2?

  • January 21, 2021
  • 1 reply
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1 reply

January 21, 2021

You may want to try disabling your virus protection to upload your W-2, then turn it back on after your upload is complete. Some programs and firewall protections do not recognize TurboTax as a legitimate program. Please see Security software and TurboTax for more information.

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