Why did I get a fatal error following a TurboTax update?

Forum|Forum|5 years ago
March 19, 2021
3 replies
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Today TurboTax said an update was available. It then said my PC had to restart. Following the restart it appeared to be installing TurboTax. Then it abruptly stopped. A window with the heading "TurboTax 2020 WinPerReleaseMsi" appeared. A long error message followed, saying that a file cannot be installed because it can't be found in cabinet file "TurboTax.cab". Surely this must be caused by the new update.

TurboTax Online

Best answer by MichelleLO

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please follow the instructions in this TurboTax FAQ to contact Customer Support: What is the TurboTax phone number?

ArizonieAuthor

Here is the entire error message:

The file '_fdp.11_WS_FHCSF_sfdptt_idf_xtt_rep_niw_smrof_' cannot be installed because the file cannot be found in cabinet file TurboTax.cab'. This could indicate a network error, an error reading from the CD-ROM. or a problem with this package.

MichelleLOAnswer

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ArizonieAuthor

Thank you, Michelle. Excellent advice! The agent I spoke with sent me a link for a manual update, and after I ran the update, TurboTax is running properly again.