If you're referring to your federal refund, only the IRS knows. Generally, you'll get a letter from the IRS explaining why part of your refund was either put on hold or if it was taken to pay for a government debt (refund offset). The letter will have contact information if you need further explanation. A refund offset is when an IRS refund is reduced or intercepted to pay off delinquent debt, such as past-due child support, outstanding student loans, or unpaid state income tax. The IRS telephone number is 1-800-829-1040. Expect long phone wait times since it is tax season. If you don't receive a notice, contact the Department of Treasury's Bureau of the Fiscal Service (BFS) Treasury Offset Program (TOP) call center at 800-304-3107

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Why did I get less money when I got approved more

Forum|Forum|6 years ago
February 27, 2020
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HelenC12

If you're referring to your federal refund, only the IRS knows. Generally, you'll get a letter from the IRS explaining why part of your refund was either put on hold or if it was taken to pay for a government debt (refund offset). The letter will have contact information if you need further explanation.

A refund offset is when an IRS refund is reduced or intercepted to pay off delinquent debt, such as past-due child support, outstanding student loans, or unpaid state income tax.

The IRS telephone number is 1-800-829-1040. Expect long phone wait times since it is tax season.

If you don't receive a notice, contact the Department of Treasury's Bureau of the Fiscal Service (BFS) Treasury Offset Program (TOP) call center at 800-304-3107

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