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February 14, 2020
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Why did I have to pay $90 to file when I didn't have to file for a state return?

  • February 14, 2020
  • 3 replies
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Best answer by mesquitebean

You appear to be using Live Deluxe.   At least that is what is displayed underneath your question above.   That product is $90 for a Federal return and $50 for a state return (if applicable.)

 

Live Deluxe is the upgraded version of Deluxe that has on-demand live tax help from a CPA/EA during return preparation and a final review of your return prior to filing.

 

FAQ:  What is TurboTax Live?

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/01/27191

 

Have you already paid and filed?  If not, it can be removed prior to paying:

 

FAQ:  How do I remove Live?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/01/27312

 

If you already paid and didn't realize you were in Live TurboTax, you can talk to Customer Support.  I don't know what they will do/say.   They may say that continuing on to pay and file indicated acceptance of the terms, but if you wound up in it by accident and didn't use any Live features, it can't hurt to ask.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

 

3 replies

Employee
February 14, 2020

You appear to be using Live Deluxe.   At least that is what is displayed underneath your question above.   That product is $90 for a Federal return and $50 for a state return (if applicable.)

 

Live Deluxe is the upgraded version of Deluxe that has on-demand live tax help from a CPA/EA during return preparation and a final review of your return prior to filing.

 

FAQ:  What is TurboTax Live?

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/01/27191

 

Have you already paid and filed?  If not, it can be removed prior to paying:

 

FAQ:  How do I remove Live?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/01/27312

 

If you already paid and didn't realize you were in Live TurboTax, you can talk to Customer Support.  I don't know what they will do/say.   They may say that continuing on to pay and file indicated acceptance of the terms, but if you wound up in it by accident and didn't use any Live features, it can't hurt to ask.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

 

garjedwaAuthor
February 15, 2020

Thanks so much for the replies! I used the live deluxe last year and when I signed in it was still under live deluxe. I didn't know you had to change to a different package. I called customer service and they refunded me 100% back to me after I told them what had happened. 

February 15, 2020

Excellent! So happy they were able to resolve your problem @garjedwa!

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