Solved
Why did my CD say no OS and what is 2016 and 2017?
I do not know why my download has an X across the icon.
also, I now have 2016 download and a 2017 download.
What is going on?
You will really need to contact TurboTax support and speak directly with a support agent concerning this particular problem...This is a new one, not seen before.
See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
To contact TurboTax customer service/support use their contact website during business hours.
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -
https://support.turbotax.intuit.com/contact/
Note: The Call option will not be available when TurboTax Support is closed.
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