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April 15, 2025
Question

Why do I have to pay for turbo tax live help. I didn’t use it

  • April 15, 2025
  • 1 reply
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    1 reply

    LindaS5247
    April 15, 2025

    You should be able to decline Live help on the page asking you to add TurboTax LIVE Help.

     

    However, if you started in TurboTax Live, you can clear your return and start over as long as you haven’t paid yet. After clearing your return, you can select the TurboTax product that best suits your needs.

     

    You can remove TurboTax LIVE Help as follows How do I remove TurboTax Live?

     

    You could also try calling TurboTax Customer service: Turbo Tax Customer Service

     

    If you have additional information or questions regarding this, please return to Community and we would be glad to help.

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