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2 replies

GiseleD
May 7, 2020

It sounds like your return required forms and schedules not supported by the free version of TurboTax. Please click here to see the pricing tiers and the included tax situations. You might still qualify for IRS Free File, though. Please click here to learn more. 

 

Also, you can view your fees by clicking on the "Tax Tools" option on the left-hand menu bar, then choose "Tools", then "My Fees". 

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VolvoGirl
Employee
May 7, 2020

There are 2 free versions. In the regular Turbo Tax Free Edition, information that you can enter is limited now.  Why do I have to upgrade from the Free Edition?
https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

To go back to a lower version or the Free Edition you can try to clear and start over https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

OR There is also The Turbo Tax Free File program which is free for federal and state.  And has more forms than the Federal Free Edition, like Schedules A, B, C , D, E, F, EIC, H, K-1, SE,  etc.

To qualify for the Free File website  you just need to meet one of these 3 things
AGI $36,000 or less
Active duty military with AGI of $69,000 or less
OR qualify for EIC (earned income credit.)

In order to use the Free File program, you have to start it at a special website. Try signing in at the top right
https://freefile.intuit.com/