Why do we have so much problem with form 8812? The last two years was easy with Turbotax, but not this year.

Everyone has to answer whether they received advance child tax credit payments.   If you did not receive any of those payments between July and December you need to answer that you did not receive any payments.

There are so many scenarios with those payments---like divorced/never married parents who have issues over who received the payments, who claimed the children, etc. --- the software has no way of knowing if any of that involves you---so you have to answer the questions about it. 

Please follow these steps to indicate you did not receive any advanced payments:

1. Click on the "Search" on the top and type "Child tax credit"
2. Click on “Jump to Child Tax Credit”
3. Continue through the questions until the "Tell us about any advance Child Tax Credit payments" screen and select "No".
4. Continue through the questions.