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February 20, 2020
Question

Why does it say I havent filed yet but then it tells me thank you for my purchased which is outrageously high

  • February 20, 2020
  • 1 reply
  • 0 views
This is very stressful

1 reply

February 20, 2020

You are asking from TT Live, for which you paid extra. Please contact a rep.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

Employee
February 20, 2020

Did  you recently choose to pay the fees out of your Federal refund?  If so, TurboTax likely considers that's your purchase, even if you haven't yet continued through the following screens to actually submit your efile.  There are several more screens after choosing the payment method, and the final screen has a big orange "Transmit Returns Now" button to click.    As for your fees,  you might be able to remove something prior to filing.  See below.

 

You appear to be using Live Self-Employed.  That's the most expensive online product.  That's the upgraded version of Self-Employed that has live on-demand help from a CPA/EA tax expert during return preparation and a final review of the return prior to filing.

 

Typical fees in Live Self-Employed are:

Federal return  $170

State return (if applicable) $50

(optional) Paying fees out of Federal refund:  $40 service fee ($45 for California filers.)

 

If you chose "pay out of Federal refund", you may be able to remove that payment method and then pay upfront with credit/debit card or a prepaid debit card you can buy in a store.   We can tell you how.  The method to remove it depends on whether you are in California or not.

 

If you are in the Live TurboTax product by mistake, you may be able to remove it prior to filing.  See the 2 FAQs below:

 

FAQ:  What is TurboTax Live?

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/01/27191

 

FAQ:  How do I remove Live?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/01/27312