Why does the review of my taxes show "Dividend Income Worksheet: Payer has too many characters."

Forum|Forum|2 years ago
February 9, 2024
17 replies
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In the final review before submitting my Iowa taxes, I get a prompt telling me that the Dividend Income Worksheet has too many characters, and it's highlighting the suffix field - which is blank. It appears that it's pulling the information on the state information worksheet from the Personal Worksheet on the federal side (which is also blank in this field).

I cannot submit my taxes to the state with this error - turbotax will not let me proceed until the error is fixed, but there are no characters typed into the suffix field to make it have "too many characters"

TurboTax Online

Best answer by huntdan

mine was a vanguard issue, go into your dividend section and shorten the vanguard name.

Show previous replies

pastorin2005

Others have posted solutions to the Dividend Income Worksheet error. I tried all of the suggested fixes, including deleting and restarting my Iowa tax return. When these did not work, I started making changes to the Interest Income Worksheets. Still no help. Finally, I shortened the company name on a Schedule K-1, and that fixed the problem. So, if you cannot clear this error on an Iowa tax return, look beyond dividend income worksheets. I am not at all thrilled with Intuit right now.

HOLLYIOWA

Ha! Deleting 6 1099-DIVs and rekeying manually did not work. Shortening the name of the payer on the K-1 (which was manually entered in the first place) DID WORK!! Just because the error message points to 1099-DIV does not mean the problem is really in 1099-DIV!!

mlem7

I'm having the same issue, looking forward to a resolution

WJB96

Also worth noting is if there's a long name in other income areas (other than employers), it will flag even if it's not a dividend 1099-DIV form. For example, a partnership I own part of issues a K-1, and after shortening all the 1099-DIV names, it was still flagging, but I shortened the K-1 name, and that finally worked. What a frustrating bug!!

mithrandarc

I also hit this issue with a misleading error that prevented e-file from processing.

Manually trimming the length of 1099 payer names is what it took to workaround the issue.

This is a simple bug to fix in the software. I was quite startled that it remains an issue given the severity of the problem (complete blocking of e-file, lack of any good information in error message).

mvm1

It's April 12, 2024, and Iowa tax filers are seeing the same issue as folks using TurboTax in early February. TurboTax says Check This Entry, and highlights your name Suffix field on the Iowa Information Worksheet. This has nothing to do with the error. The error is on all the 1099's that import in with long payer names, such as 1099-Q from Iowa Educational Savings Plan Trust Iowa 529, or 1099-DIV from Fidelity, which comes in as NATIONAL FINANCIAL SERVICES, or VANGUARD MARKETING COPRATORATION VANGUARD BROKERAGE. Just go through all of them and shorten them up, and then it works.

agrieshop

Thank goodness for the forum, which actually DID help me solve the problem: shorten the name used for your financial institution(s) in the FEDERAL forms in order to fix it in the IOWA forms.

After decades of relying on TurboTax software, I think I'm going elsewhere next year. Bad enough that my W-2 was mis-scanned (resulting in an initial estimate of 3x the Federal tax owed!). I found and fixed that, myself, and my tax payment is now reasonable.

And now I can actually file, before the deadline, because the good folks in this forum did what TurboTax refused to do. I hope they divide my cost of filing between each of you!

D Forrest

So very disappointed in TurboTax! When you see that people have been looking for this issue since the beginning of February and it still has not been resolved, it shows that it isn't a priority which means their customers are not a priority!! Thank you to those that did post a resolution. Now let's see if it'll be corrected for next year's return. If not, I will not be using TurboTax again.