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December 3, 2020
Question

Why doesn't my personal info get downloaded on my new tax form?

  • December 3, 2020
  • 1 reply
  • 0 views
I use to be able to get answers not no more been doing turbo tax over ten years I been trying to get one answer for over an hour and no where time to find a new tax program and I use premier should get better help than this

1 reply

Employee
December 3, 2020

In order to transfer your 2019 data to 2020 you have to be using the exact same account and exactly the same user ID; you must perform the transfer before you enter any other data.

 

Customer support opens at 5 a.m. Pacific time, by the way, and you posted this in the middle of the night.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

 

How to transfer last year’s return? https://ttlc.intuit.com/questions/1900883

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Critter-3
December 3, 2020

How to transfer last year’s return? https://ttlc.intuit.com/questions/1900883