Why don't I have access to my 2018 download that I paid for!!!!

Want to download your customer data including your prior year returns? Sign in to TurboTax and select Intuit Account to access all your data in accordance with our updated privacy policy.

You can access your prior year returns using the Documents tab in the navigation. 

When you sign in, make sure you're using the same TurboTax account (with the same username) as in prior years.

1. Select Documents from the navigation when it appears.
2. Use the drop-down menu at the top of the screen to choose the tax year you want and then select Download PDF. Source: TurboTax FAQ

If you still can't get your 2018 income tax information, the most common reason for not finding returns is signing in with the wrong User ID, which can happen if you have multiple accounts. It’s best to use the same account every year so all of your tax returns will be stored in one place.

If you need to find an account, our account recovery tool can help you find your User ID or password.

Other common situations include:

I used a CD/Download version of TurboTax instead of TurboTax Online

I filed my return with H&R Block, TaxACT, or somebody else

I filed another return using the same login 

Source: TurboTax FAQ

I paid for the 2019 download version of turbo tax but now that I’m ready to file turbo tax won’t let me unless I pay again