Question

Why I keep getting "Whoops! We hit a snag loading your data. Please try again" when I try to add my credit card info? I cleaned cookies, history, tried all browsers...

Forum|Forum|3 years ago
March 16, 2023
1 reply
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TurboTax Deluxe Online

There are a couple of things that you can try to get past this snag,

Try closing TurboTax,
Complete a disk cleanup,
Restart your computer.
If this doesn't work try this:

If you've enabled pop-up blocking in your web browser, please turn it off and try again. Ensure you are hard-wired and not using Wifi.

If you have no luck, please contact us.
This FAQ will provide you with the steps to contact an agent.

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