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February 24, 2020
Question

Why is it charging when it’s says free

  • February 24, 2020
  • 1 reply
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1 reply

VolvoGirl
Employee
February 24, 2020

It shows you are in Deluxe.  In the regular Turbo Tax Free Edition, information that you can enter is limited now.  Why do I have to upgrade from the Free Edition?

https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

 

To go back to the Free Edition you can try to clear and start over  https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

 

Or see if you qualify for the Free File program.  You can start it at a special website.  Click on the Orange button I Qualify, Let's get Started

https://freefile.intuit.com/

 

Did you do state return? State is an additional $40 in Deluxe and above.

 

Deluxe is currently $40 (usually goes up on March 1)

State is also a separate 40 in all versions above the Free Edition

If you select to have the fees deducted from your refund there is an EXTRA 40 Pay with Refund Service charge.