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April 9, 2025
Question

Why is it forcing me to pay $169? My taxes aren't complicated I don't need to talk to an expert.

  • April 9, 2025
  • 1 reply
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1 reply

DoninGA
Employee
April 9, 2025

Your post indicates you are using the TurboTax Live Deluxe edition.

 

See this TurboTax support FAQ for how to downgrade - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-priced-version-turbotax-online/L2IDaMvkt_US_en_US?uid=m9a45jlu

 

See this TurboTax support FAQ for removing options on your account - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/reduce-fees/L3Kp3...

 

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2024 online tax return. Click on Clear & Start Over.