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February 26, 2020
Question

Why is it saying I owe when I selected file for free to begin with? It's telling me I have to start all over??????

  • February 26, 2020
  • 1 reply
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1 reply

DonnaLO
Employee
February 26, 2020

You are always welcome to start with the Edition, however 

here is  information about why you may need to upgrade from Free Edition.   

https://ttlc.intuit.com/replies/4223394

 

Here's help reviewing your TurboTax fees:

https://ttlc.intuit.com/replies/4202093

  1. Sign in to TurboTax
  2. Select "Add a State" (We're not really adding anything, just opening the menu).
  3. Select Tax Tools on the left side of the screen.
  4. Select Tools
  5. A Tools Center box will pop up.
  6. Select the My Fees box.

You can take a screenshot and print for your records, as your receipt.

 

What you can do to reduce your fees:

https://ttlc.intuit.com/replies/3301994

 

If you chose to pay your TurboTax fees out of your federal refund you will also see a fee for the Refund Processing Service:

https://ttlc.intuit.com/replies/3301372

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