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February 3, 2020
Question

Why is it taking so long to finish up my state return? Have been waiting for it to finish for 30 minutes.

  • February 3, 2020
  • 2 replies
  • 0 views
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2 replies

February 3, 2020

If I had that issue I believe I would try closing out everything on my device including the app or browser your using for that. Then I’d open it up and log back in. It will have saved your data recently I’m sure. Then start over from that point. Just me tho

DonnaLO
Employee
February 3, 2020

Refreshing your browser and clearing out your cache and cookies may resolve the issue, the articles below will help.   After performing these steps log out of TurboTax and then back in.  If the issue still persists please try a different browser.

 

This one shows how to delete your cookies.   

https://ttlc.intuit.com/replies/3301745  

This one will help you clear your cache.  

https://ttlc.intuit.com/replies/3302272  

 

If you continue to have problems please contact Technical Support using this form: 

 https://support.turbotax.intuit.com/contact/ 

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