Why is my review of completed tax forms empty, no name, income, etc?

Forum|Forum|2 years ago
February 12, 2024
1 reply
0 views

During look over your info one last time before filing, view returns opens PDF. The form shows, but none of my tax information does. I cannot clear & start over because trubotax has already been paid. Can't file blank returns.

TurboTax Deluxe Online

Best answer by mglauner

Try changing to a different browser. It sounds like there's something wrong with your PDF viewer, and this may resolve your issue.

Or, here's something you could try:

Open TurboTax, and go to the FILE section. Even if you've already Efiled, indicate you want to 'Print and Mail' your return.

Save the PDF that comes up to your computer (don't print it, just save it to your desktop).

Then, open the PDF you saved from your desktop and see if you can print.

Another option is to open your return and 'Add a State'.

CatinaT1

Were you able to solve your issue? If you are using the online version, try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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balloongoddessAuthor

Thank you, cleared cache, etc. No change. I've spoken with customer support twice now. No help there. I was told to e-file my returns. When that didn't change anything then was told to wait 24 hrs and try again. Twenty-four hours have come and gone, but still no data in the forms.