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January 21, 2023
Question

Why is there a $99 item on the order if the tax return service was free

  • January 21, 2023
  • 1 reply
  • 0 views

So I filed my federal & state tax returns on Turbotax. I got an email for an order confirmation and on it is an item that says "TurboTax Online Offer for Credit Karma 2022" and next to it is $99. Yet the subtotal is only $0. Why is this? I didn't enter any debit/credit card information. And I chose direct deposit for my returns so i shouldn't have been signed up for any other accounts or credit cards. What is this about? I want to make sure that the service was actually free and that I'm going to be charged with anything.

1 reply

January 23, 2023

I suggest calling us to get a confirmation of your charges.  To speak with a Product Support Specialist via phone, please follow the instructions in the Help Article:  How do I contact TurboTax?

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